Frequently Asked Questions

Find clear answers to common questions about Naturally’s water purifiers, purification technologies, installation process, maintenance, service plans, and warranties. This section is designed to help you make informed decisions and understand how our solutions work for homes, offices, and enterprises. If you don’t find what you’re looking for, our support team is always ready to assist with personalized guidance.

Frequently asked questions

At Naturally, we’re here to make things simple. Find quick answers to common questions about our products and services.

How easy is installation?

Do I need electricity for the purifier to work?

How often do I need to replace the filter?

What happens if I forget to change the filter?

What does the purifier remove from my tap water?

Is the water safe for children and pets?

Can I use Naturally water for cooking?

How will I know if my purifier isn’t working correctly?

Do you offer customer support after purchase?

Can I move the purifier if I relocate?

How do air to water generators work?

Do I need a water connection for Skye Klein or Groot?

What is the difference between Skye Klein and Skye Groot?

How much water can I expect daily?

Where can these be used?

How is the water purified?

Do they need maintenance?

Who are Erasmus purifiers designed for?

How much water can they supply?

Can Erasmus units be purchased online?

What does installation involve?

How is hygiene ensured?

What about maintenance?

Do they come with a warranty?

What makes Naturally’s Mooi Showers different?

How does filtration improve skin and hair health?

Can I add Vitamin C to my shower water?

Do they improve water pressure?

How often should I change the filter?

Are they easy to install?

Are Mooi shower accessories available?

What makes Naturally different from other water purifiers?

Are Naturally purifiers certified or tested for safety?

How often should I change the filter?