Frequently Asked Questions

Naturally purifiers are designed for simple setup. Most models can be installed without a plumber in about 15 minutes, using our step-by-step guide. For under-counter units, we recommend following the included installation instructions or contacting us if you prefer professional assistance.

Yes. All Naturally purifiers require a standard power connection to operate. Models with heating or sparkling functions will need a continuous power supply.

Filters generally last between 6–12 months, depending on your local water quality and usage. Your purifier will alert you when it’s time for a replacement. Genuine Naturally filters can be ordered directly from our website.

The system will still function, but water quality may decline. We recommend timely replacement to ensure safe, great-tasting water. The built-in alert system helps you stay on track.

Naturally purifiers are engineered to remove a variety of impurities like pathogens, chlorine, sediment, and heavy metals. Each model uses advanced multi-stage filtration tailored for reliable, safe hydration.

Yes. Our purifiers are designed for everyday family use, delivering clean, safe drinking water suitable for children, adults, and pets.

Absolutely. Many customers use Naturally-filtered water for cooking rice, making tea or coffee, and even feeding plants. It improves taste and reduces unwanted residues in food and beverages.

Signs include reduced water flow, or indicator alerts on the display. First steps are usually simple – such as flushing the filter or checking connections. For continued issues, our support team is here to help.

Yes. We pride ourselves on support. Our support team is available by email or WhatsApp for any questions. We also provide service options after the warranty period, including filter replacement and annual maintenance contracts.

Yes. Countertop models are fully portable. Under-counter or built-in systems can be reinstalled in a new home by following the installation guide or with the help of a service professional.

They extract humidity from the surrounding air, condense it, and then purify it through multi-stage filtration to produce safe drinking water.

No. Both models operate independently of a water source – they rely only on air and electricity.

Skye Klein is compact, ideal for homes, small offices, or daily personal use.

Skye Groot has a much higher daily output, designed for larger households, offices, or community needs.

Output depends on ambient temperature and humidity. Klein is optimized for smaller requirements (tens of liters/day), while Groot can provide significantly higher volumes (up to dozens of liters/day).

Anywhere with electricity and sufficient humidity: homes, schools, remote areas, or offices. They are especially useful where tap water quality is unreliable or no source is available.

After condensation, the water passes through advanced filtration (including activated carbon, RO membrane, and UV sterilization) ensuring safe, clean, and mineral-balanced drinking water.

Yes. Filters need periodic replacement, and the system should be cleaned as per the manual. Skye Klein requires minimal maintenance; Skye Groot may need professional servicing due to larger capacity.

Schools, offices, gyms, and institutions that need higher daily output.

Output is significantly higher than residential models – hundreds of liters/day – and can be tailored to your institution’s requirements.

No. These are B2B solutions. We work directly with your institution to design the right system for your needs.

They require a fixed water and power connection. Installation is handled by Naturally’s technical team or certified partners to ensure reliability and safety.

All Erasmus systems use advanced purification (RO, UV, multi-stage filters) and are designed to minimize contamination risks in high-use environments.

We provide tailored Annual Maintenance Contracts (AMC) covering regular filter changes, system cleaning, and technician visits.

Yes – 1 year warranty, with extended coverage available under AMC.

They combine best-in-class handheld shower design with advanced filtration, removing chlorine, sediments, and scale, while boosting water pressure.

Chlorine and hard water minerals can cause dryness, irritation, and dullness. By filtering these out, Mooi Showers deliver softer water that feels gentle on skin and leaves hair shinier and healthier.

Yes. Our optional Vitamin C cartridge infuses your shower water to further neutralize chlorine and provide antioxidant benefits for skin.

Yes. The Mooi handheld design is engineered to increase pressure while filtering, giving you a refreshing, spa-like experience.

Typically every 3–6 months, depending on water quality and usage. A change in water pressure may also signal it’s time.

Yes. They screw directly onto standard shower hoses and fittings. No tools or plumber required.

Yes. Thoughtfully designed accessories are available for Mooi handheld showers – including a gentle brush head, a loofah attachment and others to elevate your bathing ritual. These add a spa-like touch, making every shower not just cleansing, but also a refreshing self-care experience.

Naturally combines European design and advanced purification to give you clean water with quiet confidence. Each purifier is made with care — minimalist, intuitive, and built to deliver water just the way nature intended.

Yes, absolutely. Every Naturally purifier goes through strict testing and meets international safety and performance standards. We’re always improving our technology to handle the new contaminants that, unfortunately, keep finding their way into our water sources.

Usually every 6 to 12 months — depending on your usage and local water quality. Don’t worry, most Naturally models will remind you exactly when it’s time, so you never have to keep track yourself.